Problem
We want to a paying customer the opportunity to use the product for free for a bit.
Concrete example:
- Our customers hasn’t used the product for a longer time because of a move/vacation and we want to be nice and not charge them for a bunch of idle time to further the relationship (early stage customer)
Solution
Give the user a free trial that ends on the day you want to charge them again
Quick links
Walkthrough
Steps
Log into the Stripe dashboard
Locate the customer in Stripe customers
Locate and press the user subscription you want to change
Press update subscription
.png%3Ftable%3Dblock%26id%3D5b4098d5-3a28-4729-9394-b1f8cca7b9b8%26spaceId%3D5dec09e7-4cfe-4faf-b925-86ac494468bd%26expirationTimestamp%3D1735588800000%26signature%3DMi_0HbQ_UYcI_JESgKits-8aoT5ebi7iCiGjQWYzErk?table=block&id=5b4098d5-3a28-4729-9394-b1f8cca7b9b8&cache=v2)
Locate and press Free Trial
.png%3Ftable%3Dblock%26id%3De47de5fc-5528-44b4-a08a-2e16e50e35b6%26spaceId%3D5dec09e7-4cfe-4faf-b925-86ac494468bd%26expirationTimestamp%3D1735588800000%26signature%3DVHNTPR37am-n16Vl8k7bJlOoxFq3uwEWy69JHukt1x4?table=block&id=e47de5fc-5528-44b4-a08a-2e16e50e35b6&cache=v2)
Add Free Trial days that end on the new billing date
.png%3Ftable%3Dblock%26id%3D10a9652b-1bc8-4e3d-8447-1933eb787557%26spaceId%3D5dec09e7-4cfe-4faf-b925-86ac494468bd%26expirationTimestamp%3D1735588800000%26signature%3DDHKUEnsL1j2zbSeZ4WxrUhrvR3BZPAzYFCSyPgQmu78?table=block&id=10a9652b-1bc8-4e3d-8447-1933eb787557&cache=v2)
Make sure that the invoice setting for this customer is set to email
.png%3Ftable%3Dblock%26id%3D015dc0a9-50e6-4719-ade4-05e6fe36de14%26spaceId%3D5dec09e7-4cfe-4faf-b925-86ac494468bd%26expirationTimestamp%3D1735588800000%26signature%3DcSmXSsUIsrVPSisDEvF7mbNRq2gGUKfz0h57hTxxJ2I?table=block&id=015dc0a9-50e6-4719-ade4-05e6fe36de14&cache=v2)
Press update subscription in the top right corner
.png%3Ftable%3Dblock%26id%3D03fd14d5-9328-4d04-9012-73d048c9c783%26spaceId%3D5dec09e7-4cfe-4faf-b925-86ac494468bd%26expirationTimestamp%3D1735588800000%26signature%3DTaDiBYyeWSCgsRWy3JH8fOaUPfcF50VqnZpNMx-N4Kw?table=block&id=03fd14d5-9328-4d04-9012-73d048c9c783&cache=v2)
Locate the invoice that was created when the trial was created
.png%3Ftable%3Dblock%26id%3Dd42c4ab1-0f97-4a06-abe8-b1685fb34df9%26spaceId%3D5dec09e7-4cfe-4faf-b925-86ac494468bd%26expirationTimestamp%3D1735588800000%26signature%3Dpr8QWBWLyRjjYUqB3q92pvHbJEGE2HakoGPpKTrw_Ls?table=block&id=d42c4ab1-0f97-4a06-abe8-b1685fb34df9&cache=v2)
Turn off automatic collection for the invoice to avoid collecting it
.png%3Ftable%3Dblock%26id%3Dbaa9b65a-1c6b-4cff-86e0-e13811632004%26spaceId%3D5dec09e7-4cfe-4faf-b925-86ac494468bd%26expirationTimestamp%3D1735588800000%26signature%3D_AeyMZ5YuAXy8elAd_EmWVALUC_LAZ9N02uqgOtH53I?table=block&id=baa9b65a-1c6b-4cff-86e0-e13811632004&cache=v2)
Make sure automatic collection is turned off
.png%3Ftable%3Dblock%26id%3Dc1d783ce-c2cc-45c1-bd7f-4c901885162f%26spaceId%3D5dec09e7-4cfe-4faf-b925-86ac494468bd%26expirationTimestamp%3D1735588800000%26signature%3DNlOkVX0Ly01jsT4d88kM-iZhfWPgd4sVsOi_i3kitJ4?table=block&id=c1d783ce-c2cc-45c1-bd7f-4c901885162f&cache=v2)
If you change the invoice settings for this customer in the previous step set it back to auto charge
.png%3Ftable%3Dblock%26id%3D32310b88-1c62-4340-9c00-48ef4efd6b6a%26spaceId%3D5dec09e7-4cfe-4faf-b925-86ac494468bd%26expirationTimestamp%3D1735588800000%26signature%3Dqob2K_A8yLMgLu34bCpLHF0s_8fNdeYKCZAojdTz2tE?table=block&id=32310b88-1c62-4340-9c00-48ef4efd6b6a&cache=v2)
Check that the user has a trial until the day you want to charge them next
.png%3Ftable%3Dblock%26id%3D57764df4-c099-494f-86a2-883d75b8012a%26spaceId%3D5dec09e7-4cfe-4faf-b925-86ac494468bd%26expirationTimestamp%3D1735588800000%26signature%3DZ2oU_FQr4XK8_2Tjw9PR-jgBxiOm3t0mhX7bGBN1ktI?table=block&id=57764df4-c099-494f-86a2-883d75b8012a&cache=v2)
Take a screenshot of the tial end and post it under
OutcomesThat’s it ✅
Outcomes
Please drop a screenshot of the free tial status from Stripe
